FREQUENTLY ASKED QUESTIONS
We accept PayPal and all major Debit and Credit cards using Stripe for the payment. We find both PayPal and Stripe to be one of the most secure and hassle free payment methods for us and also for the customer.
Since we supply goods worldwide, we use various couriers to deliver our goods. These include DHL, TNT and Skynet. For deliveries within UK, we use Myhermes service. All our orders are fully tracked, therefore you would know exactly when to expect the delivery at your door step.
For some delivery services, the postman may leave a card asking you to collect your parcel from your local Post Office sorting office. DHL and other courier deliveries would also leave a card delivery can be re-arranged.
In this case, please contact us via email and we will forward to you our return address.
You can contact us by phone on (+44) 7932910236. You can also email us (admin@iconjacket.com) regarding any non-urgent enquiry as this would help us deal with your enquiry properly at busy times. We aim to respond customer’s queries within 24 hours (usually sooner).
