FREQUENTLY ASKED QUESTIONS
We accept PayPal and all major Debit and Credit cards using Stripe for the payment. We find both PayPal and Stripe to be one of the most secure and hassle free payment methods for us and also for the customer.
Since we supply goods worldwide, we use various couriers to deliver our goods. These include DHL, TNT and Skynet. For deliveries within UK, we use Myhermes service. All our orders are fully tracked, therefore you would know exactly when to expect the delivery at your door step.
For some delivery services, the postman may leave a card asking you to collect your parcel from your local Post Office sorting office. DHL and other courier deliveries would also leave a card delivery can be re-arranged.
In this case, please contact us via email and we will forward to you our return address.
You can contact us by phone on (+44) 7932910236. You can also email us (admin@iconjacket.com) regarding any non-urgent enquiry as this would help us deal with your enquiry properly at busy times. We aim to respond customer’s queries within 24 hours (usually sooner).
Yes, we have plus-size leather jackets available. Our store offers a variety of sizes and styles of leather jackets that are suitable for customers of every size and shape.
Our jackets come with a limited warranty. If your product has any manufacturing defects or quality issues, you can get it replaced or repaired under warranty.
Yes, we do offer custom sizing. If you don't find the perfect fit in standard sizes, you can contact us to place a custom sizing order according to your measurements.
Yes, our jackets are made of genuine leather. We use high-quality leather that is durable and stylish.
The exterior leather of our jackets is waterproof, but we suggest keeping the jacket in a dry place during heavy rain to maintain its quality.
